Privacy Policy

Man and Van Uxbridge Privacy Policy

This Privacy Policy explains how Man and Van Uxbridge collects, uses, stores and protects personal data relating to individuals who use our services in Uxbridge and the surrounding area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws.

This Privacy Policy applies to all Man and Van Uxbridge customers and prospective customers within our service area, including anyone who contacts us, requests a quote, books a service, or otherwise interacts with us in the course of our business.

Data Controller

Man and Van Uxbridge is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is carried out in accordance with applicable data protection laws.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. This may include:

Identification and contact details such as your name, address, collection and delivery addresses, and any alternative contact person you provide.

Communication details and preferences such as your preferred method of communication and records of communications between you and Man and Van Uxbridge, including enquiries, bookings, quotes and feedback.

Service and booking information such as details about the move or transport service you require, inventory descriptions, dates and times, access details and any special instructions relevant to the service.

Payment and transaction data such as records of invoices, payment status, and transaction history. We do not store full payment card details if card payments are processed via a secure payment provider.

Technical and usage information where applicable such as basic usage data when you visit our website or interact with our online content, including information that your browser sends to us. This may include your IP address, device type and general usage information, to the extent that such data is considered personal data.

How We Collect Your Data

We collect personal data in the following ways:

Directly from you when you contact us by phone, through online forms, or in person to request information, obtain a quote, or book a service.

During the performance of our services, for example when our staff attend at your property to carry out a removal or transport service and record relevant operational details.

From third parties only where necessary and lawful, for example where a letting agent, landlord, business partner or friend provides your contact details to arrange a move on your behalf, and where they are authorised to share that information.

Automatically through your interactions with our website or digital content, using standard technologies such as server logs and similar tools.

Lawful Bases for Processing

Man and Van Uxbridge relies on one or more of the following lawful bases under the UK General Data Protection Regulation to process your personal data:

Contractual necessity. We process your personal data where it is necessary to enter into or perform a contract with you. This applies when we provide quotes, confirm bookings, carry out removals or transport services, and manage billing and payments.

Legitimate interests. We process data where necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. These interests include managing our business operations, responding to enquiries, improving our services, and maintaining appropriate records.

Legal obligations. We may process your data where necessary to comply with legal or regulatory requirements, such as accounting, tax and health and safety obligations.

Consent. In limited circumstances, we may rely on your consent, for example for certain types of marketing communications. Where processing is based on consent, you have the right to withdraw your consent at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide quotations, confirm availability and respond to your enquiries about our services.

To set up, manage and deliver the services you have requested, including coordinating collection and delivery addresses and any special requirements.

To manage our relationship with you, including managing bookings, handling complaints, and providing customer support.

To process payments, issue invoices, and maintain accurate financial and transaction records.

To conduct internal administration, business management and record keeping, including planning and logistics.

To improve our services and operations, for example by reviewing feedback and analysing service usage.

To comply with our legal and regulatory obligations and to establish, exercise or defend legal claims.

Data Sharing and Processors

We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy. Such third parties may include:

Service providers and subcontractors who assist us in delivering our services, such as drivers, porters and logistics partners who need access to relevant job details and contact information.

IT, hosting and software providers who support our business systems, data storage, and website operations.

Payment and accounting providers involved in processing payments and maintaining financial records.

Professional advisers such as accountants or legal advisers, where necessary for business management, legal compliance or the protection of our rights.

Regulatory bodies or law enforcement agencies where required by law, regulation or court order.

Where we use third parties to process personal data on our behalf, they act as data processors and are only permitted to process your data according to our instructions and for specified purposes. We require such processors to implement appropriate technical and organisational measures to protect your personal data.

International Transfers

Where personal data is transferred outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place in accordance with data protection laws. This may include the use of standard contractual clauses or other lawful mechanisms designed to protect your rights and freedoms.

Data Retention

Man and Van Uxbridge retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.

In general, we keep customer and booking records for a period that allows us to respond to queries, manage any disputes, demonstrate that we have performed services properly, and comply with statutory retention obligations. After the relevant retention period has ended, personal data will be securely deleted or anonymised so that it can no longer be associated with you.

Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to individuals who have a genuine business need to access it, using secure storage methods where appropriate, and maintaining procedures to deal with any suspected data security incident.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man and Van Uxbridge customers and prospective customers within our service area, subject to certain legal limitations and conditions. Your rights include:

Right of access. You have the right to request confirmation of whether we process personal data about you and to obtain a copy of that data, together with certain additional information.

Right to rectification. You have the right to request that inaccurate or incomplete personal data we hold about you is corrected or completed.

Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no legal reason to continue processing it.

Right to restrict processing. You may request that we limit the processing of your personal data in certain situations, for example while we are considering a request to rectify or erase your data.

Right to data portability. Where our processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to transmit it to another controller.

Right to object. You have the right to object to processing based on our legitimate interests, including profiling on that basis. We will stop processing your personal data unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms or where processing is required for the establishment, exercise or defence of legal claims. You also have the right to object at any time to direct marketing.

Right to withdraw consent. Where we rely on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before you withdraw it.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights, or if you have questions about this Privacy Policy or how Man and Van Uxbridge processes your personal data, you can contact us using the contact details provided on our website or in our written correspondence with you.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. Any significant changes will be communicated in an appropriate manner. The updated version will apply from the date it is published and will supersede any previous versions.



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Contact us

Company name: Man and Van Uxbridge Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 21 Greatfields Dr
Postal code: UB8 3QN
City: London
Country: United Kingdom

Latitude: 51.5248960 Longitude: -0.4535370
E-mail:
[email protected]

Web:
Description: We guarantee your moving day will be completely stress-free if you choose our removal service in Uxbridge UB8! Call us and make a reservation, now!
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