Terms and Conditions

Man and Van Uxbridge Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Uxbridge provides removal, transport, man and van and related services in the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking.

Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Customer means the individual, business or organisation that requests or receives services from Man and Van Uxbridge.

Services means any removal, transport, man and van, loading and unloading, packing, furniture moving, delivery or related service provided by Man and Van Uxbridge.

Vehicle means any van or other vehicle used to provide the Services.

Contract means the agreement between Man and Van Uxbridge and the Customer for the supply of Services, incorporating these Terms and Conditions and any specific details confirmed in writing at the time of booking.

Scope of Services

Man and Van Uxbridge provides removal and transport services for domestic and commercial customers, including but not limited to house moves, flat moves, office relocations, single item collections and deliveries, student moves and general man and van services within the UK. The exact scope of the Services for each job will be as set out and agreed at the time of booking.

We reserve the right to refuse to carry certain items including hazardous materials, illegal goods, live animals, perishable goods, cash, high value items such as jewellery or artwork, and any items that in our reasonable opinion may pose a risk to our staff, vehicles, other goods or third parties.

Booking Process

All bookings must be made directly with Man and Van Uxbridge. A booking will be treated as an offer by the Customer to purchase Services in accordance with these Terms and Conditions.

To make a booking, the Customer must provide accurate information including collection and delivery addresses, access details, dates and times, an inventory or clear description of the items to be moved, and any special handling requirements. The Customer is responsible for ensuring that all information supplied is complete and correct.

A booking is not confirmed until Man and Van Uxbridge has accepted it and provided confirmation of the date, time, service description and applicable charges. We may accept or decline any booking at our discretion.

Where a quotation is provided, it will be based on the information given at the time. If the information is incomplete or inaccurate, or if there are changes to the scope of work, access conditions, timing or volume of items, we reserve the right to amend or withdraw the quotation and to adjust the price accordingly.

Quotations and Pricing

Quotations are usually provided either on a fixed price basis or an hourly rate basis, depending on the nature of the job. The basis of the quotation will be made clear at the time of booking.

Fixed price quotations are based on the details supplied and assume reasonable access, no significant waiting time, and no additional items beyond those described. Additional work, extra items, waiting due to Customer delay, poor access, or unforeseen circumstances may incur additional charges.

Hourly rate bookings are charged from the time the Vehicle and operative or operatives arrive at the agreed collection address until the time the job is completed, with a minimum charge and subsequent time charged in agreed increments. Travel time, loading and unloading time, and any waiting time may be included in the chargeable period.

All prices will be stated in pounds sterling. Unless specifically stated otherwise, prices are exclusive of parking charges, congestion or low emission zone charges, tolls, ferry charges, and other third-party fees, which may be added to the final invoice where incurred in the performance of the Services.

Payments

Payment terms will be confirmed at the time of booking. We may require a deposit to secure the booking, with the balance payable on completion of the job, or full payment in advance for certain services.

Accepted payment methods will be confirmed when you book. The Customer must ensure that cleared funds are available when payment is due. The Customer remains liable for all charges incurred under the Contract.

Where payment is not made when due, Man and Van Uxbridge reserves the right to charge interest on overdue amounts at the statutory rate and to recover all reasonable costs incurred in pursuing payment, including debt recovery and legal costs.

Customer Responsibilities

The Customer is responsible for:

Ensuring that all items to be moved are properly packed and secured, unless packing services are specifically included in the booking.

Ensuring that fragile or valuable items are appropriately protected and clearly identified to our staff.

Arranging appropriate insurance cover for goods, especially high value items, where our standard liability limits may not be adequate.

Ensuring suitable access at both collection and delivery addresses, including parking arrangements, authorisations or permits where required.

Being present or represented at the collection and delivery addresses at the agreed times to guide our staff and sign any documentation as necessary.

Checking that all items have been loaded and unloaded as required. We cannot accept responsibility for items left behind or misplaced when the Customer or their representative is present but fails to identify them.

Cancellations and Amendments

If the Customer wishes to cancel or amend a booking, they must notify Man and Van Uxbridge as soon as possible.

For cancellations made with reasonable notice before the scheduled start time, we will endeavour to waive charges or limit them to any non-refundable costs incurred. For cancellations at short notice, we reserve the right to charge a cancellation fee, which may be up to the full quoted amount depending on the time of cancellation and the nature of the booking.

Material changes to a booking, including dates, times, addresses, or the volume of items, may result in a revised quotation or additional charges. If we are unable to accommodate the requested changes, we may treat the booking as cancelled by the Customer and apply the applicable cancellation terms.

Man and Van Uxbridge may cancel or postpone a booking if we are prevented from performing the Services by circumstances beyond our control, including but not limited to severe weather, accidents, road closures, vehicle breakdowns, staff illness, or safety concerns. In such cases, we will seek to reschedule the Services or, if that is not possible, cancel the booking without liability for consequential loss.

Delays and Waiting Time

The Customer acknowledges that journey times are estimates and may be affected by traffic, roadworks, accidents or other conditions beyond our control. Man and Van Uxbridge will use reasonable efforts to adhere to agreed times but does not accept liability for delays caused by such factors.

Where delays or waiting time arise due to Customer actions or omissions, including failure to provide access, incomplete packing, or late arrival of the Customer or their representative, we reserve the right to charge for waiting time at our standard hourly rate or as otherwise stated in the booking.

Loading, Unloading and Access

Our staff will take reasonable care when loading and unloading items. The Customer must ensure that access routes, entrances, stairways and lifts are safe and suitable for moving the items in question.

If, in our reasonable opinion, access is unsafe or unsuitable, we may refuse to move certain items or may agree to proceed only on the basis that the Customer accepts additional risk. We are not obliged to move items that cannot be safely transported through available access routes.

Where items need to be hoisted, dismantled or reassembled, this must be agreed in advance. Additional charges may apply for such work, and we may decline to carry out tasks that fall outside our normal capabilities or pose health and safety risks.

Waste Regulations and Prohibited Items

Man and Van Uxbridge is not a licensed waste carrier unless this is expressly stated as part of the service. We cannot remove or dispose of household waste, construction waste, rubble, hazardous materials or any items that fall under controlled waste regulations unless specifically agreed in advance and carried out in accordance with applicable law.

The Customer must not request or permit our staff to dispose of items illegally, including fly tipping or leaving items in unauthorised locations. The Customer will be responsible for any fines, penalties or claims arising from illegal disposal of goods where they have requested such actions or where the goods constitute prohibited waste.

We will not carry explosives, flammable substances, chemicals, gas cylinders, firearms, stolen goods, drugs, or any items prohibited by law. If such items are discovered, we may refuse to continue the job and may notify the relevant authorities where legally required.

Liability and Insurance

Man and Van Uxbridge will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to goods is limited as set out in this section.

We will not be liable for loss or damage arising from inherent defects, pre-existing damage, insufficient or improper packing by the Customer, normal wear and tear, or where items are moved against our advice regarding safety or suitability.

Our liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable amount per job, subject to an overall cap, unless otherwise agreed in writing. Customers are advised to arrange their own insurance if the value of their goods exceeds our standard liability limit.

We will not be liable for indirect or consequential loss including loss of profit, loss of business, loss of opportunity or emotional distress, even if such losses were foreseeable or brought to our attention.

Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded under applicable law.

Customer Indemnity

The Customer shall indemnify and keep indemnified Man and Van Uxbridge against all claims, losses, damages, costs and expenses arising from:

Breach by the Customer of these Terms and Conditions.

Inaccurate information provided by the Customer.

Illegal, unsafe or improper contents of any items transported on the Customer's behalf.

Any fines, penalties or third-party claims arising from the Customer's instructions, including in relation to parking, loading, unloading or waste disposal.

Complaints

If the Customer has any concerns about the Services, they should raise them as soon as possible, preferably on the day of the move so that we have a reasonable opportunity to address them.

Any claim for loss or damage to goods must be notified to us in writing within a reasonable period after completion of the Services, together with sufficient details to enable us to investigate the matter. Failure to notify us within a reasonable period may affect our ability to deal with the claim.

Force Majeure

Man and Van Uxbridge shall not be liable for any failure or delay in performing its obligations under the Contract where such failure or delay results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, natural disasters, war, acts of terrorism, civil unrest, strikes, lockouts, industrial disputes, road closures, fuel shortages, epidemics, or government restrictions.

Governing Law and Jurisdiction

These Terms and Conditions and any Contract between the Customer and Man and Van Uxbridge shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation, including non-contractual disputes or claims.

General Provisions

If any provision of these Terms and Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.

No failure or delay by Man and Van Uxbridge in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

The Customer may not assign or transfer any of their rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where reasonably necessary to provide the Services.

These Terms and Conditions, together with any written confirmation or quotation provided at the time of booking, constitute the entire agreement between the parties and supersede any prior understandings, statements or representations relating to the subject matter of the Contract.

By proceeding with a booking or using the Services of Man and Van Uxbridge, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.



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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
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Contact us

Company name: Man and Van Uxbridge Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 21 Greatfields Dr
Postal code: UB8 3QN
City: London
Country: United Kingdom

Latitude: 51.5248960 Longitude: -0.4535370
E-mail:
[email protected]

Web:
Description: We guarantee your moving day will be completely stress-free if you choose our removal service in Uxbridge UB8! Call us and make a reservation, now!
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