Man And Van Uxbridge Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Uxbridge provides moving, transport, and related service arrangements to customers. By making a booking, confirming a quotation, or accepting a service proposal, the customer agrees to be bound by these terms. They are designed to create clarity, manage expectations, and define the responsibilities of both the customer and the service provider. In these terms, references to we, us, and our mean the service provider operating under the name Man and Van Uxbridge, while you and your refer to the customer.

These terms apply to domestic, commercial, and general transport jobs, including single-item moves, partial removals, and scheduled van services. They cover the booking process, payment obligations, cancellations, liability limits, waste handling, and governing law. The customer should read this document carefully before confirming any booking. If any part of these terms is unclear, the customer should request clarification before the service date, as proceeding with a booking will be treated as acceptance of the terms in force at that time.

1. Booking Process

Bookings may be made through the channels made available by us from time to time. During the booking process, the customer must provide accurate and complete information, including the collection and delivery details, access conditions, the nature and quantity of items, preferred date and time, and any special handling requirements. A quotation or estimate is normally based on the information supplied by the customer, so any omission or inaccuracy may affect the price, timing, or suitability of the service.

All bookings are subject to availability and are not confirmed until we have accepted the request and, where required, received the agreed deposit or advance payment. We may ask follow-up questions or request photographs to assess access, item size, parking restrictions, stairs, lifts, or other circumstances that may affect the job. The customer is responsible for ensuring that the booking details remain correct up to the service date. If the scope of work changes, we may revise the quotation or decline to proceed if the original arrangement is no longer feasible.

It is the customer’s responsibility to ensure that items are ready for collection at the agreed time, properly packed where required, and suitable for transportation. We do not accept responsibility for disassembly, reassembly, or packaging unless this has been expressly agreed in writing as part of the booking. The customer should also ensure that any required permits, building access permissions, or parking arrangements are in place before the service begins. Delays caused by missing information, limited access, or unprepared goods may result in waiting charges or cancellation fees.

Unless otherwise agreed, time slots are estimated rather than guaranteed. Traffic, weather, prior job overrun, and other operational factors may affect arrival times. We will make reasonable efforts to arrive within the agreed window, but exact timing cannot always be guaranteed. Where a service is delayed due to events beyond our control, we will notify the customer as soon as reasonably practicable and arrange an alternative time if possible.

2. Payments and Charges

Charges are based on the quotation, the duration of work, the number of operatives, vehicle use, access conditions, distance, and any additional services requested by the customer. Unless stated otherwise, quotations are based on the information available at the time and may be adjusted if the actual job differs materially from the original description. Any additional waiting time, extra stops, congestion-related delays, parking charges, or unlisted handling requirements may result in further charges.

The customer agrees to pay all fees due in accordance with the agreed payment terms. Payment may be required in advance, on completion, or partly in advance and partly on completion, depending on the nature of the job. Where a deposit is taken, it secures the booking and may be non-refundable except where cancellation rights under these terms apply. We may withhold commencement or continuation of work if payment terms are not met or if there is a reasonable concern that payment will not be made.

Acceptable payment methods will be notified at the time of booking or invoice issue. Unless otherwise stated, all prices are quoted in pounds sterling. If VAT applies, it will be shown where required. Late or failed payments may incur reasonable recovery costs, interest, or administrative charges where permitted by law. The customer is responsible for ensuring that payment is made by the due date, and for any bank charges or transfer fees imposed by their payment provider.

3. Cancellations, Amendments, and No-Shows

The customer may request cancellation or amendment of a booking, but such requests must be made as early as possible. Cancellation charges may apply depending on how much notice is given and whether costs have already been incurred. For example, where a vehicle, staff, route planning, or third-party resources have been allocated, we may charge a reasonable fee to cover losses arising from the cancellation. A deposit, where applicable, may be retained in full or in part to reflect these costs.

If the customer is not present at the agreed time, cannot provide access, or is otherwise unable to proceed with the job, we may treat this as a late cancellation or no-show and charge accordingly. If the customer wishes to amend the service on the day, such as changing the destination, adding items, or extending the duration, the amendment will be subject to availability and may require an additional charge. We are under no obligation to accept amendments that materially alter the nature of the original booking.

We reserve the right to cancel or reschedule a booking if circumstances make performance impractical, unsafe, or unlawful. This may include vehicle breakdown, staff illness, extreme weather, inaccessible premises, unsafe loading conditions, or information supplied by the customer proving materially inaccurate. In such cases, our liability is limited to refunding any sums paid for the affected service, unless otherwise required by law. We will not be liable for indirect or consequential losses arising from cancellation or rescheduling.

4. Liability and Customer Responsibilities

We will exercise reasonable care and skill in carrying out the service. However, the customer acknowledges that removals and transport work carry inherent risks, particularly where items are fragile, poorly packed, oversized, or difficult to access. Unless we have expressly agreed to pack, dismantle, or handle items as part of the service, the customer remains responsible for ensuring that items are suitably prepared for transit. We are not liable for damage caused by inadequate packing, pre-existing defects, hidden weaknesses, or customer instructions contrary to our advice.

Our liability for loss or damage is limited to direct loss caused by our proven negligence or breach of contract. We will not be responsible for indirect loss, loss of profit, loss of business, loss of opportunity, emotional distress, or any other consequential loss. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited. Where liability arises, any compensation will normally be limited to the reasonable repair value, replacement cost, or fair market value of the affected item, whichever is lower and supported by evidence.

The customer must notify us of any damage, shortage, or issue as soon as reasonably possible after the service and, in any event, within a reasonable time. Where practicable, the customer should allow us to inspect the item and the circumstances of the alleged loss before any repairs or disposal take place. Failure to provide prompt notice may affect our ability to investigate and may limit any remedy available. The customer should also take reasonable steps to protect valuables, documents, cash, jewellery, and items of exceptional sentimental or financial value.

5. Waste Regulations and Restricted Items

Where our service includes the removal or disposal of waste, the customer agrees to comply with all applicable waste regulations and to provide accurate descriptions of the materials involved. We will only transport, handle, or dispose of waste where it is lawful for us to do so and where the correct arrangements have been made. The customer must not present us with hazardous, explosive, corrosive, infectious, or otherwise prohibited materials unless we have expressly agreed in advance and confirmed that we are authorised to handle them.

Items such as paint, chemicals, oils, gas cylinders, asbestos-containing materials, clinical waste, batteries, fuel, or electrical goods with special disposal requirements may be restricted or subject to additional conditions. The customer is responsible for identifying any item that requires specialist treatment or separate disposal. If prohibited or misdescribed waste is presented, we may refuse collection, charge for wasted time, or require the customer to remove the item immediately. Any disposal undertaken by us will be carried out in accordance with applicable law and at approved facilities where required.

We do not accept responsibility for waste that has been concealed, mixed with other materials, or falsely described by the customer. If the customer requests a clearance or disposal service, they confirm that they have the legal right to dispose of the items and that the materials are not stolen, unlawfully abandoned, or otherwise subject to restriction. The customer may be asked to separate waste into different categories if necessary to comply with legal or operational requirements.

6. Delays, Access, and Site Conditions

The customer must ensure that collection and delivery points are reasonably accessible and safe. If there are narrow staircases, heavy items, restricted parking, low ceilings, or unsuitable site conditions, the customer must inform us in advance. We may refuse to carry out work that we consider unsafe or likely to cause damage to property, vehicles, or persons. Where access issues increase the time or effort needed to complete the job, additional charges may apply in line with the booking terms.

We are not liable for delay or failure caused by circumstances outside our reasonable control, including but not limited to traffic disruption, road closures, severe weather, accidents, strikes, government action, power failure, or failure of third-party services. In such cases, we may suspend performance, rearrange the booking, or cancel without liability for indirect losses. If a delay makes the job impossible to complete on the planned day, we will discuss a new arrangement in good faith.

If the customer asks us to move or handle items through areas that could reasonably cause damage, we may decline the request or require the customer to sign a waiver acknowledging the risk, where permitted by law. Our team may refuse to move items that are excessively heavy, unstable, dangerous, or likely to cause injury. We also reserve the right to stop work if we consider that continued performance would breach health and safety requirements.

7. Complaints and Remedies

If the customer is dissatisfied with any aspect of the service, they should notify us promptly and provide a clear description of the issue. We may ask for photographs, documents, or other reasonable evidence to help us review the matter. Where appropriate, we may offer a re-attendance, partial refund, repair contribution, or other proportionate remedy. Any remedy will depend on the nature of the issue, the evidence provided, and our legal obligations.

Nothing in these terms prevents the customer from exercising any statutory rights that may apply under consumer law. However, any claim must be brought within a reasonable period and supported by sufficient information for us to assess it. We encourage customers to allow us the opportunity to investigate and, where possible, resolve issues informally before escalating the matter. Any agreement to resolve a complaint will be made without admission of liability unless expressly stated otherwise.

We may update these Terms and Conditions from time to time. The version in force at the time of booking will generally apply to that booking, unless a later change is required by law or expressly agreed with the customer. Continued use of our service after a revision may be treated as acceptance of the updated terms for future bookings.

8. Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer legislation requires otherwise. If any provision of these terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

These terms form the entire agreement between the customer and Man and Van Uxbridge in relation to the booked service, unless expressly varied in writing. No delay or failure by us to enforce any provision shall operate as a waiver of that provision. Headings are included for convenience only and do not affect interpretation. By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these Terms and Conditions.