Man and Van Uxbridge – Service Terms and Conditions
These Terms and Conditions set out the basis on which Man and Van Uxbridge provides moving, lifting, delivery and related transport services to customers in the United Kingdom. By making a booking, requesting a quotation, or instructing us to begin work, the customer agrees to be bound by these terms. If any part of these terms is not understood, the customer should raise it before the service begins. These terms apply to domestic and business customers unless a separate written agreement states otherwise.
The purpose of this document is to create clear expectations around the booking process, payment arrangements, cancellations, liability, waste handling, and the legal framework governing the service. We aim to deliver a reliable man and van service, but the service remains subject to the practical conditions of the job, including access, load size, and legal compliance. The customer is responsible for giving accurate information so that the service can be provided safely and efficiently.
A booking is confirmed only when we accept the job and the customer receives confirmation by email, text, message, or other written form. A quote may be estimated from the information supplied by the customer, including the number of items, floor level, access restrictions, distance, parking conditions, and any special handling requirements. If the details change before or during the job, the price and timing may also change. The customer agrees that any inaccurate or incomplete information can affect the final charge, vehicle allocation, crew size, or the ability to complete the work as planned.
2. Booking process
Bookings can be made through an agreed communication channel and must include the essential job details. We may ask for photographs, inventory lists, or additional descriptions to assess the work. The customer must ensure that the date, time, addresses, contact details, access instructions, and the nature of the goods are correct. A booking is not guaranteed until it has been accepted. We reserve the right to refuse any booking that appears unsafe, unlawful, beyond our capacity, or unsuitable for the vehicle, equipment, or staffing available.
Where a deposit, upfront payment, or card pre-authorisation is required, the booking may remain provisional until payment is received or secured. If the service involves multiple locations, waiting time, assembly, disassembly, or specialist handling, these details should be agreed in advance. Any request to add extra stops, heavy items, or extended labour during the job may result in an amended quotation. Customers using our Man and Van Uxbridge service should understand that schedules are planned around traffic, loading conditions, and job duration estimates, which are not guaranteed exact times.
We will normally notify the customer if there is a material change to the booking, including changes to crew size, vehicle type, or estimated arrival time. The customer must be available, or ensure that an authorised representative is available, at the agreed collection and delivery points. If no one is present to authorise the work, we may pause the job, apply waiting charges, or reschedule at the customer’s cost. We are not responsible for delays caused by access problems, parking restrictions, weather conditions, or inaccurate instructions supplied by the customer.
3. Payments
Unless otherwise agreed in writing, payment is due immediately on completion of the service. We may accept bank transfer, card payment, cash, or other approved methods. Any deposit paid in advance will be deducted from the final amount only if the service is completed in accordance with the booking. All quoted prices are based on the information supplied and may exclude additional services, waiting time, congestion, tolls, parking charges, disposal fees, or other third-party costs unless expressly stated.
If the scope of work changes, additional charges may apply. Examples include carrying items up stairs, long carrying distances, dismantling furniture, reloading due to restricted access, or delays caused by a customer’s failure to prepare the property or goods. In the event of a dispute about the final charge, the undisputed part of the invoice must still be paid by the due date. We may withhold completion documents, delivery release, or final unloading until payment is made, where this is lawful and reasonable.
Late payment may result in a reasonable administration charge and interest where permitted by law. The customer is responsible for ensuring that sufficient funds are available and that any payment authorisation method used is valid. If payment is reversed, declined, cancelled, or found to be fraudulent, we may recover the amount owed and any related costs. Prices may be subject to VAT where applicable. Any discount, promotion, or special rate is valid only for the terms expressly stated at the time of booking.
4. Cancellations and amendments
The customer may cancel or amend a booking by giving reasonable notice. If the cancellation is made after the booking has been accepted, we may retain all or part of any deposit to cover administrative time, scheduling loss, or costs already incurred. If the crew or vehicle has already been dispatched, or if the job is cancelled on arrival, a higher cancellation charge may apply. The exact amount depends on the notice given and the preparations already made.
We may cancel or postpone a booking where necessary due to vehicle breakdown, staff illness, unsafe weather, traffic disruption, legal restrictions, or any event beyond our reasonable control. In such cases we will usually offer an alternative time or date, but we are not responsible for indirect losses resulting from the delay. If the customer repeatedly changes the scope or timing of the job, we may decline to continue the booking or may charge an amendment fee. The customer should confirm all changes in writing whenever possible.
If the customer fails to be present, fails to provide access, or is unable to authorise the job within a reasonable time, the booking may be treated as a late cancellation or a failed attendance. This applies whether the service is a domestic move, a delivery, or a flexible man with a van arrangement. Any refund, if due, will be limited to amounts not already used to cover work carried out, travel, or third-party expenses. Nothing in this section affects statutory rights where they apply.
5. Liability and customer responsibilities
We will take reasonable care when handling goods, but liability is limited to the extent permitted by law. The customer must ensure that all items are suitably packed, labelled, and protected unless we have specifically agreed to pack them. Fragile goods, antiques, electronics, glass, artwork, and sentimental items should be declared before the job starts. We are not liable for loss or damage caused by inadequate packaging, hidden defects, unstable stacking, or inherent weakness in the item itself.
The customer is responsible for securing parking permission, access arrangements, keys, codes, and any building rules that affect the work. We are not liable for delays or inability to complete the service where the customer has failed to obtain necessary permissions or has provided incorrect information. If items must be moved through narrow spaces, up or down stairs, or around obstacles, the customer should warn us in advance. Where the customer asks us to proceed despite obvious risk, any resulting damage may be excluded from liability.
Our liability for direct loss is limited to the proven value of the affected item or the fee paid for the service, whichever is lower, except where law prevents such limitation. We do not exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded. We are not responsible for indirect or consequential losses, including loss of profit, loss of business, missed appointments, emotional distress, or loss of opportunity. Any claim must be raised promptly and supported by reasonable evidence.
6. Waste regulations and disposal
Where the service includes waste removal, clearance, or disposal, the customer confirms that the waste is described accurately and that any required permissions are in place. We will only transport, handle, and dispose of waste in accordance with applicable UK waste regulations. The customer must not ask us to collect controlled, hazardous, illegal, or misdeclared materials unless we have expressly agreed in writing and are legally permitted to do so. We may refuse any waste that is unsafe, unsuitable, or not lawfully accepted by disposal facilities.
The customer remains responsible for ensuring that waste is correctly classified and that no prohibited items are mixed into the load. If waste includes electrical items, fluids, sharp objects, building materials, or other regulated matter, the customer must disclose this before the booking. Where necessary, we may require supporting details, and we may change the price or reject the job if the waste cannot be handled lawfully. We will not knowingly transport waste in a manner that breaches licensing, duty of care, or environmental requirements.
If a waste transfer note, receipt, or similar record is legally required, the customer agrees to provide accurate information and cooperate with reasonable administrative steps. Any fly-tipping, illegal dumping, or misdescription of waste is strictly prohibited. If the customer asks us to dispose of items illegally, or if the customer’s instructions would place us in breach of the law, we may terminate the service immediately and report the matter where required. The customer may be liable for all resulting losses, fines, cleanup costs, and legal expenses.
7. Property, keys, and access
When keys, fobs, gate codes, parking permits, or access cards are entrusted to us, they are handled with reasonable care and returned as agreed. The customer must ensure any such items are functional and authorised for use. We are not liable for delays caused by faulty locks, missing keys, locked lifts, blocked entrances, or access controlled by third parties. If the job requires us to wait for building staff, neighbours, or another party, waiting charges may apply.
We may take reasonable steps to protect floors, walls, and doorways, but the customer accepts that normal movement of furniture and goods can involve minor scuffs or marks. Where an item is too large to fit safely through the intended route, we may decline to force the item through, dismantle it, or take an alternative route only if it is safe and practical to do so. The customer must point out any known risks, including weak flooring, damp surfaces, low ceilings, or restricted headroom.
Any damage caused by concealed hazards, structural defects, or the customer’s instructions may not be our responsibility. If we consider a route unsafe, we may stop work until the issue is resolved or the customer gives revised instructions. The same approach applies to any Uxbridge man and van booking where access conditions are more difficult than expected. Safety remains the priority at all times, and the customer agrees not to pressure staff into performing unsafe tasks.
8. Force majeure and suspension of service
We are not liable for delay or failure to perform caused by events outside our reasonable control, including severe weather, road closures, strikes, fuel shortages, accidents, fire, flood, public emergencies, or legal restrictions. In such circumstances, the service may be postponed, amended, or suspended. If the interruption continues for a significant period, either party may cancel the affected part of the booking without liability for consequential loss.
We may suspend or end the service immediately if the customer behaves abusively, unlawfully, or in a way that endangers staff, property, or the public. The same applies if the customer provides false information, refuses to pay, attempts to load prohibited goods, or requires work outside the agreed scope without reasonable adjustment. In these circumstances, any sums already paid may be used to cover work completed, travel, waiting time, or other costs incurred up to the point of termination.
The customer acknowledges that timing is approximate and may be influenced by delivery sequencing, road conditions, and operational factors. While we aim to arrive and complete the work within the agreed window, no guarantee is given unless separately confirmed in writing. Our service is provided on a commercial basis and, like any man and van in Uxbridge arrangement, it depends on cooperation, accurate information, and lawful conduct from both parties.
9. Governing law
These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect.
Nothing in these terms limits statutory consumer rights where they apply. If a court or competent authority decides that a limitation of liability clause is not enforceable in a particular case, the clause will apply only to the extent permitted. The customer and service provider both agree to act reasonably and in good faith in relation to booking administration, payment, cancellation, claims, and any issue concerning waste or transport compliance.
This document represents the standard terms for our man and van service and should be read alongside any written quotation or job-specific note. In the event of inconsistency, a written job-specific agreement will take priority to the extent of that inconsistency. By proceeding with a booking, the customer confirms acceptance of these terms and acknowledges that the service will be delivered subject to operational, legal, and safety requirements.